Take customer & partner training to the next level.
The challenge lies in the disconnect between selling outcomes and guiding users to achieve those results. This can lead to dissatisfied customers, increased churn rates, and restricted growth potential. But with Gnius, you can bridge that gap!
CUSTOMER EDUCTATION
Unlocking the power of customer education.
Start with your business goals.
Get your journey underway by defining your company's goals and objectives. Let us be your guiding force as we refine educational objectives that are not just crystal clear but also measurable, directly relevant, and entirely achievable, propelling your company forward on the path to success.
Shape your content strategy.
With agility at its core, our approach enables you to swiftly create and deploy a diverse range of content and live experiences. These range from comprehensive onboarding to skill-building, providing real-time education precisely when and where it's needed.
Customised for every customer segment.
Segment your customers into distinct groups, such as 'Enterprise' and 'SMB.' Craft personalized environments and deliver content recommendations tailored to each segment, considering user activity, history, and persona.
Evaluate, enhance and iterate.
Establish the right metrics to measure your customer education success. Continuously refine your strategies and demonstrate impact through ongoing measurement. That's how Gnius shapes your success journey!
Transform customer engagement.
Foster dynamic customer communities buzzing with activity. Elevate your in-app initiatives with social activity streams, and organize one-on-one or group meetups to redefine how you connect and engage with your customers.
Customer onboarding
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Product training
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Brand training
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Up-skilling
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Compliance training
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Channel enablement
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Customer onboarding 〰️ Product training 〰️ Brand training 〰️ Up-skilling 〰️ Compliance training 〰️ Channel enablement 〰️
OUR SOLUTIONS
There are three pillars of our offering, and while we believe they work best together… they don’t have to. We understand that each business is unique, and one size won’t fit all.
01
Employee Training
Imagine a workplace where learning is engaging, progress is clear, and everyone's learning together.
Centralised Learning for Employees
Make learning engaging and personalised
Tracking and reporting of learning activities
Scale training needs
Increase collaboration and communication
02
Customer Education
Boost partner loyalty and renewals, speeding up success, and turning them into brand heroes. It's all about smarter partnering.
Reduce churn
Increase renewal
Reduce time to value
Reduce support expense
Create brand advocacy
Measure ROI
03
Strategic Solutions
Need tailored content or have specific training goals? Our experts at Gnius are here to ensure you get the best solution tailored to your business needs.
Collaborative extension of your team
Flexible engagement when you want them
Expertise so that you can focus on your goals
Variety of ways to support you
Accelerate time to value with services